1What to do at the accident?
  • If anyone is injured or the vehicles are no longer drivable, contact the police. If someone is seriously hurt, call 911. Do not move any of the vehicles until the proper authorities have arrived.
  • Exchange information with the other people involved in the accident. This information includes names, address, phone numbers, insurance company and broker information, policy number, driver’s license number, and license plate number.
  • Do not claim fault. This is something for your insurance company to decide.
  • Obtain names and numbers of any witnesses.
  • Take photos of the damage and vehicle positions if safe to do so.
2What to do after the accident?
  • If you didn’t file a report with the police at the scene, then go down to your local police station and file the report there. You will be given a damage sticker if the vehicle damages exceed $2000. When the sticker is issued, keep it in your vehicle. We require it to start repairs on all damages exceeding $2000.
  • Contact your insurance company or agent to begin the claims process.
  • Contact your preferred collision repair center to schedule an estimate.
3How do I select a repair facility?
Remember, it’s your right to have your vehicle repaired at the collision repair facility of your choice. When looking at repair facilities, consider the following things:
  • Is the shop a long-established company?
  • Are the employees certified?
  • Is the shop licensed by the Alberta Motor Vehicle Industry Council? This is required by Alberta law.
  • Does it have the right expertise and equipment to meet your needs and the safety of the motoring public?
  • Does it have a lot of positive testimonials from satisfied clients?
  • Does it provide a guarantee? If so, read the guarantee carefully and make certain that it says that the shop itself is contractually responsible to deliver a satisfactory repair.
4What makes Image Auto Body different from other shops?
  • We have provided quality service since 1995!
  • Family-owned with two generations devoted to quality service.
  • Certified technicians who “sculpt and paint” your vehicle back to its pre-accident condition. It’s not just a trade to us, it’s an art.
  • A Toyota-certified repair center. Very few collision repair centres are able to meet Toyota’s stringent requirements in skill and quality customer services.
  • Work with all major Canadian insurance companies.
  • Stand behind all manufactures warranties and provide a five-year warranty on all body repairs as well as a lifetime paint guarantee as long as you are the owner of the vehicle.
  • Environmentally conscious. We keep our carbon footprint low, recycle all automotive liquids, paper products and sheet metal, and were some of the first shops to convert to waterborne. Our facilities are also lit up with energecy efficient LED lighting
5What do I do if my vehicle is no longer drivable?
If the accident has serverly damaged your vehicle that it can no longer be driven, then you should immediately contact your insurance company and then contact the collision repair centre of your choice, which will have the vehicle towed.
6 What do I need to bring to the collision repair centre for the estimate?
You need to bring the vehicle, of course. Ensure it has been cleaned to make it easier for us to check the damages. If you have already started the insurance process, you should also bring your claim number and your adjuster’s name.
7What is your process for repairing my vehicle?
To answer that, visit Our Process.
8 Do I still need to pay if the accident was not my fault?
Even if the other party is responsible for the accident, you still may need to pay the deductible under the collision coverage of your policy. As the vehicle’s owner, you are responsible for any repair costs that your insurance company has not agreed to pay for. If you ever have any issues with how much you’re being expected to pay, talk to your insurance company.